Back to EPCF

Refund, Return and Shipping Policy

Refund and cancellation

At EP-CF, all products are custom-made according to customer specifications. Therefore, our refund and cancellation policy is as follows:

Order cancellation

• Orders may be cancelled before artwork approval and production begins.
• Once artwork is approved and production has started, orders cannot be cancelled.

Refund eligibility

Refunds may be issued only if:

• The product arrives damaged
• The product is defective
• The product differs significantly from the approved artwork

To request a refund, contact us within 3 days of delivery, provide clear photos of the issue, and include your order number and a description.

Non-refundable situations

We are not responsible for:

• Minor color variations (screen vs physical product)
• Delays caused by shipping carriers or customs
• Errors in approved artwork submitted by customer

Refund processing

Approved refunds will be processed within 5 to 10 business days, to the original payment method.

Returns

Due to the custom nature of our products, returns are handled on a case-by-case basis.

Returns are accepted for

• Damaged products: the product is damaged upon arrival
• Manufacturing defects: the product contains manufacturing defects

We do not accept returns for

• Change of mind: customer decides they no longer want the product
• Incorrect size ordered: customer ordered wrong size by mistake
• Slight color variations: minor differences between screen display and physical product

How to request a return

1. Contact us within 3 days of delivery.
2. Send clear photos showing the damage or defect.
3. Our team will review and respond within 24 to 48 hours.

Shipping

Where we ship

Orders placed on this page ship within the United States only.

Free standard shipping

Shipping is included in your price for all 50 U.S. states. Additional shipping charges may apply to APO/FPO/DPO military addresses and certain remote or extended service areas where carriers impose special delivery surcharges, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa and the Northern Mariana Islands. If your address needs an extra fee, your sales coordinator will tell you before your order is finalized.

Shipping time

After your order is produced, it is shipped by air and typically arrives within 5 to 7 business days. Delivery times may vary depending on your location and carrier conditions.

Carriers and tracking

Orders ship with reputable carriers, including FedEx, DHL, UPS and USPS, chosen by destination and service availability. Once your order ships, tracking information is sent to the email address on your order.

Delays

Most orders arrive on time, but weather, customs inspections, carrier disruptions, holidays, high shipping volume or other unforeseen events can occasionally cause longer transit times.

Incorrect shipping information

Customers are responsible for accurate and complete delivery details at the time of purchase. If a package cannot be delivered or needs to be resent because of incorrect address details, missing information, an invalid postal code or refused delivery, additional fees will apply.

Lost or damaged shipments

If your order is lost in transit or arrives damaged, contact our customer service team as soon as possible. We will coordinate with the carrier to investigate and help find a suitable resolution.

Need help?

Email support@ep-cf.com or WhatsApp +1 945 215 1605.